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FAQ - Urgent Care

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Useful Services and Links

NHS 111

NHS 111 is a new service introduced to make it easier to access local NHS healthcare services. You can call 111 when you need medical help fast but it’s not a 999 emergency.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

Call 111 if:
  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next
For less urgent health needs, contact your GP or local pharmacist in the usual way.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

For immediate, life-threatening emergencies, continue to call 999.

Self-referral to Physiotherapy at Healthshare London:


Community Living Well:

Community Living Well offers a range of services to support your social wellbeing, physical and mental health needs patients can self refer via the following link



The new, simple and secure way to access a range of NHS services on your smartphone or tablet.

Use the NHS App to:

  • check your symptoms
  • find out what to do when you need help urgently
  • book and manage appointments at your GP surgery
  • order repeat prescriptions
  • view your GP medical record securely
  • register to be an organ donor
  • choose how the NHS uses your data

Download Now via the following link https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/

Good Thinking:

Find tools and resources to help yourself and others to feel better. From managing your anxiety to meeting like-minded people, whatever it is that you need, we want to help you find it.

Website: https://www.good-thinking.uk/

Quit Smoking:
We offer a package of support to help smokers quit. Contact your GP or practice nurse for more information.

Local Sexual Health Clinics Kensington and Chelsea
10 Hammersmith Boadway
W6 7AL
Telephone Appointments:
020 3315 1010
Sexual Health Advisors:
020 3315 9779
Mon: 8:30am-7pm
Tue: 8:30am-6pm
Wed: 12 noon-6pm
Thu: 8:30am-4pm
Fri: 8:30am-12 noon
Sat: closed
Sun: closed
John Hunter Clinic
St Stephen's Centre
Chelsea and Westminister Hospital
369 Fulham Road
SW10 9NH
020 3315 6699
Health Advisors:
020 3315 6961
Monday: 9am-4pm
Tuesday: 9am-7pm
Wednesday: 1:30-7pm
Thursday: 9am-7pm
Friday: 9am-4pm
Saturday: closed
Sunday: closed 
56 Dean Street
020 3315 5656
Monday: 8am - 7pm
Tuesday: 8am - 7pm
Wednesday: 12 - 7pm
Thursday: 8am - 7pm
Friday: 9am - 4pm
Saturday: 11am - 4pm
Sunday: closed

Consumer information/health news:


Commissioners of our services:

NHS England (responsible for GP Practice commissioning):

  • NHS England, PO Box 16738 Redditch B97 9PT
  • Tel: 0300 311 22 33
  • Email: england.contactus@nhs.net

NHS Hounslow CCG:

  • Sovereign Court, 15-21 Staines Road, Hounslow, TW3 3HR
  • Tel: 020 3350 4567
  • Email: cwhh.complaints@nhs.net

NHS North West Surrey CCG:

  • North West Surrey CCG Complaints Team, c/o SLCSU, 1 Lower Marsh, London SE1 7NT
  • Tel: 0800 456 1517
  • Email: SLCSU.Complaints@nhs.net

NHS Harrow CCG:

  • 4th Floor, 59-65 Lowlands Road, Harrow on the hill, HA1 3AW
  • Tel: 020 8795 6771
  • Email: BEHH.complaints@nhs.net

NHS West London CCG (Kensington & Chelsea):

  • 15 Marylebone Road, London, NW1 5JD
  • Tel: 020 3350 4567
  • Email: cwhh.complaints@nhs.net
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